What if I want to return an item?

Returns Instructions
If you find an item unsuitable you have within 30 days of receipt to return it.
We do require that you email us at fairline-merchandise@wsa.net.uk prior to returning any goods stating:

• Order number
• Details of item/s being returned
• Reason for return

You will then be provided with a returns number, which should be enclosed with your item/s to the following address:

Fairline Returns
PO Box 5953
Wimborne
Dorset
BH21 9AB

Refunds will be credited to the credit/debit card used in the original transaction and will be made within 1 week after receipt of returned items. Funds may take up to 3 days to clear once payment has been made. It will be your responsibility to pay for delivery on all returns. Returns are only accepted providing the garments are unworn and in a resalable condition. If the goods are faulty or incorrect we will cover the cost of collection and re-delivery (Standard Royal Mail recorded service)

Order Cancellations

Your order maybe cancelled at any time either before or up to 7 days after receipt of the goods by either following the returns instructions or emailing us.

Please Note
In order to use this service, the product must be complete, unused and in "as new" condition. It must be returned with the original packaging and included all components including chargers, adaptors, accessories and manuals. Software must be sealed and any free gifts received with the product must also be returned. The product must be completely unused and in "as new" condition. It must be returned with the original box, packing and accessories.

What if my item is faulty?

Within 30 Days of Purchase
Our products are manufactured to the highest quality standards. In the unlikely event goods are found to be faulty within 30 days of purchase, please feel free to return them for a full refund or replacement as per our returns instructions. We are unable to provide this service for products where faults have been caused by accident, neglect, misuse or normal wear and tear.

Beyond 30 Days
You have the right to return a faulty item within a reasonable period of time. We do require that you email us prior to returning the goods. In order to ensure that the return can be processed, please keep all the warranty information that accompanies your item. This will be needed should there be a fault. We are unable to accept products that are outside their warranty period. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. If you choose to return the item to us, please follow our returns instructions.

Our Returns Policy does not affect your Statutory Rights.